Last Updated: [2026/09/20]
1. Who We Are
This website, www.hvacrcontrol.com, is operated by HVACR Control Technology Firm.
HVACR Control Technology Firm is the business entity responsible for transactions made through this website. SWG Automation Co., Ltd. may provide related manufacturing, technical, administrative, or operational support where applicable.
In this Privacy Policy, “we,” “us,” and “our” refer to HVACR Control Technology Firm.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase through our website.
2. Information We Collect
We may collect personal information that you provide to us when you:
- Create an account;
- Place an order;
- Contact us;
- Request technical support or after-sales service;
- Subscribe to communications, where applicable; or
- Otherwise interact with our website.
Depending on how you use the website, the information we collect may include:
- Name;
- Billing and shipping address;
- Email address;
- Telephone number;
- Company name;
- Payment and transaction information;
- Shipping and delivery information;
- Account login information;
- Information you provide when contacting customer service; and
- Other information you voluntarily provide to us.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, and information about how you interact with the website.
3. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders;
- Process payments;
- Arrange shipping and delivery;
- Communicate with you regarding your orders;
- Provide customer service and technical support;
- Process returns, repairs, and warranty claims;
- Maintain and manage customer accounts;
- Detect and prevent fraud, abuse, and unauthorized activity;
- Maintain the security and functionality of our website;
- Comply with applicable legal, tax, accounting, and regulatory requirements; and
- Improve our products, services, and website.
We do not sell your personal information to third parties.
4. Payments
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method selected, payment information may be transmitted directly to the applicable payment provider. We may receive transaction-related information, such as payment status, transaction reference, and other information necessary to process your order.
We generally do not have access to or store your complete credit card number or other full payment credentials.
5. Shipping and Logistics
To fulfill your order, we may provide necessary customer and shipment information to shipping and logistics providers, including carriers such as FedEx, DHL, UPS, or other applicable carriers.
Information provided may include your name, shipping address, telephone number, email address, order information, and other information necessary for delivery, customs clearance, or shipment-related communication.
Where required, customs authorities, brokers, or other government agencies may also receive information necessary to process an international shipment.
6. Cookies
Our website uses cookies and similar technologies to provide essential website functionality, maintain user sessions, remember preferences, and improve the user experience.
For example, cookies may be used to:
- Keep products in your shopping cart;
- Maintain your login session;
- Remember certain website preferences;
- Support checkout functionality; and
- Understand website usage and performance, where applicable.
Some cookies may be placed by third-party services used by the website.
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the website, including shopping cart and checkout functions.
7. Website Accounts
If you create an account on our website, we collect and store the information necessary to maintain your account and provide account-related services.
You may be able to access, update, or delete certain information through your account.
We may retain certain information when necessary for legal, accounting, security, fraud-prevention, or other legitimate business purposes.
8. Comments and User-Submitted Content
If visitors are permitted to leave comments or submit content on the website, we may collect the information submitted through the relevant form, as well as the visitor’s IP address and browser user-agent information for spam detection and security purposes.
If you upload images or other files to the website, you should avoid including unnecessary embedded metadata, such as GPS location information.
9. Embedded Content and Third-Party Services
Pages on this website may include embedded content or services provided by third parties, such as videos, images, payment services, analytics services, maps, or other external content.
Embedded content from third-party websites may collect information, use cookies, or track your interaction with that content in accordance with the third party’s own privacy policy.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their respective privacy policies.
10. Who We Share Your Information With
We may share personal information with third parties when necessary to operate our business and provide services to you, including:
- Payment processors;
- Shipping and logistics providers;
- Customs brokers and government authorities;
- Website hosting and infrastructure providers;
- Website security and spam-prevention services;
- IT and technical service providers;
- Accounting, tax, and professional service providers; and
- Other service providers acting on our behalf.
We may also disclose information when required by applicable law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, property, security, or customers.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, and regulatory requirements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request a copy of certain personal information;
- Object to or restrict certain processing activities; and
- Withdraw consent where processing is based on consent.
These rights are subject to applicable legal exceptions and limitations.
To exercise applicable privacy rights or ask questions about our handling of personal information, please contact us using the information below.
13. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
14. International Data Transfers
Because we operate an international online store and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.
Where required by applicable law, we will take appropriate measures in connection with such transfers.
15. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updated version will be posted on this page with an updated “Last Updated” date.
17. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, please contact us at:
HVACR Control Technology Firm
Website: www.hvacrcontrol.com
Email: support@hvacrcontrol.com
Telephone: 0086-13705088741